Daily replies · TownHum

Thursday 5 November. Rosa is on Local. Comments, messages and reviews come in every day, weekends included.

TownHum · desktop · Inbox

All For you 2 Reviews

Going out without your yes: hours, prices, booking link, directions, thanks for a good review Change Stop

Enquiry · Facebook message · Ben Ortiz, 9:05 AM: Do you do catering boxes? How much?
Reply: We do. Boxes for 10 start at $65, and you can order at juniperstreetcoffee.com/catering. · Answered in 7 m, within [stated time] · prices, without your yes

Google review · ★★★★★ · Priya S.: Best cortado in Asheville.
Reply: Thank you, Priya. See you at the counter. · Replied 1 h 10 m after · thanks, without your yes

Instagram comment · @kelseyruns: Open Sunday?
Reply: Yes, 8 AM to 2 PM. · Replied 25 m after · hours, without your yes

Instagram comment · spam · Hidden

The inbox leads with the enquiry, answered inside the stated time. Each reply shows how long it took and whether it went out without her yes, under the kinds she picked at onboarding. Spam is hidden. In India, Germany and the UAE the WhatsApp Business inbox is here too.

TownHum · phone · Calendar

Waiting on you

1 question from a new lead: Carla Bens asks about catering for 25 · today

1 review reply to approve: Jordan P., 3 stars · today

Two items wait on her the same day: a lead's question only she can answer, and a 3-star review with its reply drafted. Neither kind ever goes out without her yes.

TownHum · phone · Inbox › For you

Facebook message · Carla Bens · 8:42 AM
Do you do catering for 25 on Saturday the 14th?

Can we do 25 boxes for Saturday 14 November?
Yes, we can No, we can't

Your reply, ready to send: Hi Carla, thanks for asking. Yes, we can do 25 boxes for Saturday 14 November. Boxes for 10 start at $65. Reply with a pickup time and we'll have them ready.

The question comes with the reply already written for each answer. She taps Yes, we can.

TownHum · phone · Inbox

Facebook message · Carla Bens
Reply: Hi Carla, thanks for asking. Yes, we can do 25 boxes… · Replied 3 h 05 m after

Her answer sends the reply. The item moves to Replied, with the time it took.

TownHum · phone · Inbox › For you

Google review · ★★★ · Jordan P.
Coffee was great, but we waited 15 minutes on Saturday.

Drafted reply: Thanks, Jordan, and sorry for the wait on Saturday. Glad the coffee made up for it.

Approve Edit Ask for a change

The reply to the 3-star review waits for her yes. If she rewrites it, a reviewer reads her version before it goes out.